Social Security is America’s most valued and successful domestic program. Our mission is to “Deliver Social Security services that meet the changing needs of the public.” Our challenge is to maintain and even improve services in a time of fiscal austerity. Our statutory mandates have never been as complex, and our workloads have never been as great. Hard times require hard choices; we accept that we will not be able to live up to all expectations, even our own. Our strategic plan lays out what we realistically think we can do and why.